Knowledge base

Below, you can will find the answers to the most frequently-asked questions.

Shipping & delivery

Most orders are shipped within 2-3 business days, excluding weekends and public US holidays. We strive to ship orders out as quickly as possible.

As soon as your order is shipped, you will get a confirmation email with a link to track your package. You can also track your order anytime by logging into your account.

Some items that are made to order or crafted by hand may require more time to produce. You can find the estimated processing time for each product in its description.

Please check our Shipping & Delivery page for additional information about shipments.

When your item is dispatched, we will send you an email with your tracking information. You should receive a tracking number and a link where you can track your parcel. Also, you can track anytime your order from your "order history" section on your account.

Please note that if your order has more than one item, they may arrive in different packages. The delivery windows we provide are only approximations and the actual delivery time may be longer or shorter depending on the carrier's workload.

Please check our Track Order page for additional information about trackings.

You can find the estimated delivery time for each product in its description. Also, you can track anytime your order from your "order history" section on your account.

All orders will receive a confirmation message when placed and another one when they are ready to ship (please check your spam folder if you don't see them).

Please ensure that all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, or other missing information that may result in failed delivery.

Due to the popularity of certain items, delivery delays can occasionally occur. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a refund of your purchase. This policy does not apply to errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

Epicdeal is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do that, please reach out to our customer support team.

International Shipping

Epicdeal is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By placing an order, you agree and acknowledge that you will pay any Customs and VAT fees that occur.

Some of our products are eligible for international shipping, while others are only for shipping within the U.S. The shipping charge for orders outside the U.S. varies depending on the location. You can see the shipping charge for international orders on the checkout page.

Please note that customs/duties fees are not included in the price of shipping and are the sole responsibility of the customer upon delivery if applicable.

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet.

Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.

In such cases, we suggest contacting the delivery service (USPS, UPS, etc.) directly to ask if they can change the destination of the package.

Ordering

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order.

If you ordered more than one product, it’s possible that they will arrive separately as our products are made by various partners. You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.

If you’re still unsure about the whereabouts of your missing item, please contact us.

Yes you will, immediately after placing your order you should receive an email notification at the email you entered during the checkout process.  If you have not received your order confirmation or tracking information, please check your junk/spam folder.

No, accounts are totally optional. If you choose, however, an account may be set up any time before or at checkout.

Simply click the login link at the top right of any page, click the Create an account link below the login button, and follow the instructions.

Once you've created an account, you can view any of your past purchases and/or account information after you log in. If you need to edit, change, or add an address, simply click the view your addresses button at the bottom right of your account page, select whichever action you require, and follow the instructions.

Payments & promos

We accept the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • American Express

Please check our Payments page for additional information.

You can paste or type your coupon code at the checkout page, in the coupon box included in your order summary. The box is below the products you want to buy. After pasting the code, click on the "Apply" button and the discount will be deducted from your purchase value. Please note that you can only use one coupon per order, since our discount coupons are not cumulative.

Unfortunately, we cannot change the method of payment once your order is placed. If you need to make a payment change, we would have to cancel and refund your order so that you can place it again correctly. This is only possible if your order has not reached the packing stage.

If you are having trouble completing your order using your credit / debit card, please double check the following:

  • The card number, name and CV2 code (back of card) are correct and as they appear on your card.
  • Your billing address is correct.
  • Check you have the funds available in your account to complete your order.
  • Your bank has not imposed a limit on the amount of purchases you can make in a 24 hour period.
  • For international purchases please ensure your card is enabled for use international use.
  • All other details for shipping/billing are correct.

Your order will be charged as soon as you complete the checkout process.

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping.

Once you are prompted to enter your payment information during checkout, please select the PayPal option. You will be redirected to PayPal to complete your order at this time.

Returns & refunds

As long as item(s) are still in their original condition, you have 30 days from the date of delivery to return your item. Please see the below for any exceptions to this rule:

  • Item(s) must be in original, unused condition to be eligible for a refund.
  • Item(s) marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
  • Item(s) must be returned inside their original packaging. Furthermore, they must be packaged in the same suitable manner in which they were received.
  • Item(s) must be returned to the correct seller to be eligible for a refund.
  • Personalized items can't be returned.

Due to hygienic reasons some products cannot be returned, such as face masks and coverings, underwear, swimwear, earrings, gloves, food/drink items. Refunds do not include any shipping costs paid on your original order, if applicable.

To return your item(s), simply contact our support team within 30 natural days of the purchase date and and will send the return information for your order promptly.

Return Eligibility:

  • Item(s) must be in original, unused condition to be eligible for a refund.
  • Item(s) marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
  • Item(s) must be returned inside their original packaging. Furthermore, they must be packaged in the same suitable manner in which they were received.
  • Item(s) must be returned to the correct seller to be eligible for a refund.
  • Personalized items can't be returned.

Due to hygienic reasons some products cannot be returned, such as face masks and coverings, underwear, swimwear, earrings, gloves, food/drink items. Refunds do not include any shipping costs paid on your original order, if applicable.

We will process your refund within 5-10 business days after we get your returned gear at our returns center. We will email you when your return is verified and inspected. Please note we can only refund via the same method of payment on your order.

Your bank may take 3-5 business days to process a credit card refund after we approve it. PayPal refunds will appear in your PayPal account within 24 hours of processing.

If you want to exchange an item, the fastest way is to return your current order and order a new one with the size or color you prefer. If the item is out of stock, we can help you return your order and get a refund.

We are sorry to hear that you received a damaged, defective, or wrong item in your order. Please let our support team know as soon as you can with your order number and a picture of the problem — we'll make it right.

Please send us the following info:

  • Your order number
  • Item name
  • Photo that show the fault as clearly as possible

We can only refund via the same method of payment on your order. If you no longer have that card, you bank will release the funds to the account that this card was linked to.

Tracking

When your item is dispatched, we will send you an email with your tracking information. You should receive a tracking number and a link where you can track your parcel. Also, you can track anytime your order from your "order history" section on your account page.

Please note that if your order has more than one item, they may arrive in different packages. The delivery windows we provide are only approximations and the actual delivery time may be longer or shorter depending on the carrier's workload.

Once shipped, it may take 24-48 hours for the tracking details to update on the label. If you see limited information, please wait for some time and check again. If your package has not shipped yet, the tracking information will not show until it is processed.

For more information about your order status or tracking, please visit our Shipping & Delivery page.

If you cannot find your package even though the tracking information says it was delivered, here are some things you can do:

  • Look around your property - delivery workers may have hidden the package somewhere less visible to protect it from theft.
  • Ask your friends, family, neighbors or anyone who works in your building if they have seen or received your package by mistake.
  • Check the address on your order and make sure it is correct and complete.

Sometimes, you may get two different tracking numbers for one order. This happens when your order has items from different makers. Each item is sent separately, so you get a different tracking number for each one. This way, you can track each package better and get your order faster.