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Returns & Refunds

RETURN POLICY


We accept returns on all products within 60 days of the purchase date. Epic Deal Shop would like you to be happy with the purchases that you make, we consider extremely important that all our customers enjoy the products and look forward to doing business with us again. While we do our best to make sure that the quality of the products we deliver is unsurpassed, if something about our products does not meet your expectations, we will always go the extra mile to ensure your satisfaction.

 

HOW RETURNS WORK


Simply contact our support team within 60 natural days of the purchase date and we’ll get that sorted for you. After you have sent an email to support[at]epicdealshop.com you will receive instructions for returning your item(s). We do not provide a return label or pay for returns shipping, you will need to cover the cost of the return. All shipping charges and governmental taxes are non-refundable.

Please make sure the merchandise is returned in the same condition in which it was shipped, new, and unused in order to receive a refund.

 

REFUNDS


Once your return is received and inspected, the refund will be processed to the original payment method, within 5-7 business days. Epic Deal will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

Please note we can only refund via the same method of payment on your order. If you no longer have that card, you bank will release the funds to the account that this card was linked to.

 

NON-RETURNABLE ITEMS


- E-Gift cards can not be returned and are not redeemable for cash.

- Items that are made-to-order or personalized cannot be returned.

- Face mask, earrings and turbands are non-returnable for reasons of hygiene and health safety.

Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.

 

CANCELATIONS


We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.

 

WRONG ADDRESS


Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery.


To read more about our delivery and returns policy please see our FAQ's here.



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