Return policy & refunds

Learn about our return policy & refund process

Return Policy Questions

As long as item(s) are still in their original condition, you have 30 days from the date of delivery to return your item. Please see the below for any exceptions to this rule:

  • Item(s) must be in original, unused condition to be eligible for a refund.
  • Item(s) marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
  • Item(s) must be returned inside their original packaging. Furthermore, they must be packaged in the same suitable manner in which they were received.
  • Item(s) must be returned to the correct seller to be eligible for a refund.
  • Personalized items can't be returned.

Due to hygienic reasons some products cannot be returned, such as face masks and coverings, underwear, swimwear, earrings, gloves, food/drink items. Refunds do not include any shipping costs paid on your original order, if applicable.

We do not offer postage for packages returned to us. Returns are made at your own expense. Shipping fees are non-refundable. We recommend using ground shipping and obtaining a tracking number.

To return your item(s), simply contact our support team within 30 natural days of the purchase date and and will send the return information for your order promptly.

Return Eligibility:

  • Item(s) must be in original, unused condition to be eligible for a refund.
  • Item(s) marked as 'Final Sale' are not eligible for returns, exchanges, refunds, or store credit. These items will be marked 'Final Sale' on the product page and will be clearly visible at checkout.
  • Item(s) must be returned inside their original packaging. Furthermore, they must be packaged in the same suitable manner in which they were received.
  • Item(s) must be returned to the correct seller to be eligible for a refund.
  • Personalized items can't be returned.

Due to hygienic reasons some products cannot be returned, such as face masks and coverings, underwear, swimwear, earrings, gloves, food/drink items. Refunds do not include any shipping costs paid on your original order, if applicable.

Please ship your package using the carrier of your choice. We do not offer postage for packages returned to us. Returns are made at your own expense. Shipping fees are non-refundable. We recommend using ground shipping and obtaining a tracking number.

We will process your refund within 5-10 business days after we get your returned gear at our returns center. We will email you when your return is verified and inspected. Please note we can only refund via the same method of payment on your order.

Your bank may take 3-5 business days to process a credit card refund after we approve it. PayPal refunds will appear in your PayPal account within 24 hours of processing.

If you want to exchange an item, the fastest way is to return your current order and order a new one with the size or color you prefer. If the item is out of stock, we can help you return your order and get a refund.

We are sorry to hear that you received a damaged, defective, or wrong item in your order. Please let our support team know as soon as you can with your order number and a picture of the problem — we'll make it right.

Please send us the following info:

  • Your order number
  • Item name
  • Photo that show the fault as clearly as possible

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order.

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