Below, you can will find the answers to the most frequently-asked questions

Shipping Questions

Most orders left warehouse in 2-3 business days, excluding weekends and public holidays. We strive to ship orders out as quickly as possible.

As soon as your order is shipped, you will get a confirmation email with a link to track your package. You can also track your order anytime by logging into your account.

Some items that are made to order or crafted by hand may require more time to produce. You can find the estimated processing time for each product in its description.

When your item is dispatched, we will send you an email with your tracking information. You should receive a tracking number and a link where you can track your parcel. Also, you can track anytime your order from your "order history" section on your account page.

Please note that if your order has more than one item, they may arrive in different packages. The delivery windows we provide are only approximations and the actual delivery time may be longer or shorter depending on the carrier's workload.

Please check our Track Order page for additional information about trackings.

You can find the estimated delivery time for each product in its description. Also, you can track anytime your order from your "order history" section on your account.

All orders will receive a confirmation message when placed and another one when they are ready to ship (please check your spam folder if you don't see them).

Please ensure that all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, or other missing information that may result in failed delivery.

Due to the popularity of certain items, delivery delays can occasionally occur. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a refund of your purchase. This policy does not apply to errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

Epicdeal is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do that, please reach out to our customer support team.

International Shipping

Epicdeal is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By placing an order, you agree and acknowledge that you will pay any Customs and VAT fees that occur.

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next.

Some of our products are eligible for international shipping, while others are only for shipping within the U.S. The shipping charge for orders outside the U.S. varies depending on the location. You can see the shipping charge for international orders on the checkout page.

Please note that customs/duties fees are not included in the price of shipping and are the sole responsibility of the customer upon delivery if applicable.

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet.

Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.

In such cases, we suggest contacting the delivery service (USPS, UPS, etc.) directly to ask if they can change the destination of the package.

Knowledge base

Find below additional help articles


Track your Order

Tracking may take up to 24-48 hours to update. Orders with multiple items may have different tracking numbers.