Order Status

Track your package

Tracking may take up to 24-48 hours to update. Orders with multiple items may have different tracking numbers.

Tracking Questions

When your item is dispatched, we will send you an email with your tracking information. You should receive a tracking number and a link where you can track your parcel. Also, you can track anytime your order from your "order history" section on your account page.

Please note that if your order has more than one item, they may arrive in different packages. The delivery windows we provide are only approximations and the actual delivery time may be longer or shorter depending on the carrier's workload.

Once shipped, it may take 24-48 hours for the tracking details to update on the label. If you see limited information, please wait for some time and check again. If your package has not shipped yet, the tracking information will not show until it is processed.

For more information about your order status or tracking, please visit our Shipping & Delivery page.

If you cannot find your package even though the tracking information says it was delivered, here are some things you can do:

  • Look around your property - delivery workers may have hidden the package somewhere less visible to protect it from theft.
  • Ask your friends, family, neighbors or anyone who works in your building if they have seen or received your package by mistake.
  • Check the address on your order and make sure it is correct and complete.

Sometimes, you may get two different tracking numbers for one order. This happens when your order has items from different makers. Each item is sent separately, so you get a different tracking number for each one. This way, you can track each package better and get your order faster.

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